Privacy Policy

1. Information We Collect

Information you provide:

• Full name, email address, phone number
• Company name
• Payment details (processed through ICount payment gateway)

Information collected automatically:

• Device telemetry data (CPU, memory, disk usage)
• Installed software inventory (for monitoring purposes)
• Connection logs and session history
• IP addresses
• Browser type and operating system

2. How We Use Your Information

• Providing the Service and managing your account
• Processing payments and billing
• Technical support and customer service
• Improving and developing the Service
• Compliance with legal requirements
• Sending system notifications and service updates
• Security monitoring and fraud prevention

3. Third-Party Service Providers

We use the following third-party service providers:

Provider	Purpose	Data Shared
ICount	Payment processing (Israeli payment gateway)	Payment details, name, email
OpenAI	AI chatbot assistant (GPT-4o-mini)	Chat messages (no personally identifiable information)
RustDesk	Remote connection infrastructure	Device identifiers, connection metadata

Each third-party provider processes data in accordance with their own privacy policies. We ensure that all providers maintain appropriate security measures.

4. Data Security

We implement industry-standard security measures to protect your data:

• Transport encryption (TLS 1.2+)
• Two-factor authentication (2FA / TOTP)
• Password hashing (bcrypt)
• Role-based access control (RBAC)
• Audit logging of all administrative actions
• Regular security assessments

5. Data Retention

We retain personal data for as long as your account is active or as needed to provide the Service. Upon account deletion, your data will be permanently removed within 30 days, except for data we are legally required to retain (e.g., billing records for tax compliance). Telemetry and connection logs are retained for up to 12 months.

6. Your Rights

In accordance with applicable data protection laws, including the Israeli Privacy Protection Act, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your data in a portable format
• Object to data processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@levor.io. We will respond to your request within 30 days.

7. Cookies

For information about our use of cookies, please refer to our Cookie Policy.

8. International Data Transfers

Your data may be processed by third-party providers located outside of Israel. In such cases, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be published on our website and notification will be sent via email. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related inquiries: privacy@levor.io

Levor Technologies Ltd.
Email: privacy@levor.io